Customer Service

Ordering Information

Ordering online is safe, easy and convenient (24 hours a day, 7 days a week). Once you have decided upon a product or products, simply click on the "buy now" button. When you are through shopping, fill out all billing and shipping information and then submit your form.

Sales Tax

Orders placed that are billed to or shipped to Connecticut will be charged the applicable sales tax.

Shipping Information

We use a variety of carriers to get your order to you when YOU want it including UPS and the US Postal Service. At check out just let us know when you want your order and we will take care of the rest.

We are currently offering free standard shipping for all orders of $100 or greater. All orders under $100 will be charged a flat rate fee of $4.95 for standard delivery. Valid for the 48 contiguous states only.

We do not accept orders shipping to Hawaii, Alaska, Puerto Rico and US territories.

Methods of Payment

We accept Discover, MasterCard, Visa, and American Express credit cards.

Our Guarantee

Because of the huge discounts that we are now offering we can no longer take anything back. All sales items are final sale, no return, exchange, price adjustments or cancellations will be permitted.


Providing a secure site is essential for your peace of mind and trust in Grounded Soles. We have installed the latest encryption software conforming to the Secure Socket Layers (SSL) protocol to safeguard all of the information you send to us.

Customer Service

Our friendly customer service staff is available to help you. If you have a question regarding merchandise returns, billing or delivery, please email us at or call 1-877-852-9751

Product Specialist

Should you have specific questions regarding a product or if you need more help selecting the product that is right for you, please send us a note here:

Merchandise Comments / Suggestions

If you have comments about our existing merchandise or if you have suggestions about new products, please send us a note here:

Website Comments / Suggestions

If you have comments or suggestions about our website content or functionality, please send us a note here:


Grounded Soles reserves the right to cancel any order.