Customer Service

At GroundedSoles, a division of The PSNE Group, we are committed to providing you with the very best customer service available on the Internet. We sell top quality comfort footwear and stand by our products.

Visit other PSNE Group Web sites:

Birkenstock Central
Chef Shoes
Medical Shoes
Vegan Shoes

Feel free to contact The PSNE Group Customer Service Center. Choose from Customer Service categories below:

How to Order
Sales Tax
Methods of Payment
Guarantee
Security
Customer Service
Product Specialist
Merchandise Comments/Suggestions
Web site Comments/Suggestions
Disclaimer

How to Order

Online (24 hours a day, 7 days a week): Ordering online is safe, easy and convenient. Once you have decided upon a product or products, simply click on the "buy now" button. When you are through shopping, fill out all billing and shipping information and then submit your form.

Or call 1-800-247-5748 anytime to place an order.

Sales Tax

Orders placed that are to billed or shipped to Connecticut will be charged the applicable sales tax.

Methods of Payment

We accept Discover, MasterCard, Visa, and American Express credit cards.

Guarantee

We guarantee your foot comfort and satisfaction 100%. If you are not completely happy with any product you purchase from GroundedSoles, return it within 90 days from the date we ship and we’ll exchange or refund your money. Products must be unworn and returned in the original box. Shipping charges are not refundable.

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Security

Providing a secure site is essential for your peace of mind and trust in GroundedSoles. We have installed the latest encryption software conforming to the Secure Socket Layers (SSL) protocol to safeguard all of the information you send to us.

Customer Service

Our friendly customer service staff is available to help you. If you have a question regarding merchandise returns, billing or delivery, please go to The PSNE Group Customer Service Center.

Product Specialist

Should you have specific questions regarding a product or if you need more help selecting the product that is right for you, please send us a note here: support@groundedsoles.com

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Merchandise Comments / Suggestions

If you have comments about our existing merchandise or if you have suggestions about new products, please send us a note here: support@groundedsoles.com

Website Comments / Suggestions

If you have comments or suggestions about our Web site content or functionality, please send us a note here: support@groundedsoles.com

Disclaimer

GroundedSoles.com reserves the right to cancel any order.

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